Table of Contents
Freshworks-success-story- Bio, facts, Net worth, Business, Income, Growth, Investments, Challenges Faced. Personal life.
Let us be honest: the majority of employees detest the software application they use at work. Business software has a reputation for being clunky, expensive, difficult to develop, and difficult to operate.
Days are frequently spent attempting to customize a tough piece of software for a specific purpose determined by the firm. It can often become so tough that organizations must hire full-time people to manage the application, which adds to their financial burden. All of this may now be avoided thanks to the introduction of Freshworks, a one-stop cloud-based software solution for enterprises.
Girish Mathrubootham, Shan Krishnasamy, and Vijay Shankar started Freshworks in Chennai in 2010. Freshworks agrees that every organization requires superior technology that is ready to use, easy to scale, affordable, and allows for some customization. This guarantee is met by all of the company's products, which are backed by world-class customer service. The best part is that hiring them is not too pricey.
Let's face it: Most employees despise the software they use at work. Enterprise software is notorious for being cumbersome, expensive, difficult to design, and difficult to use.
Often days are wasted configuring a difficult program for a specific purpose defined by the company. Often, it's so difficult that companies have to pay full-time employees to run the app, stretching their budget. This is now possible with the launch of Freshworks, an end-to-end enterprise cloud software solution.
In 2010, Girish Mathrubootham, Shan Krishnasamy and Vijay Shankar founded Freshworks in Chennai. Freshworks agrees that every business needs cutting-edge technology that is out-of-the-box, easy to scale, cost-effective, and somewhat customizable. This guarantee applies to all of the company's products, which are backed by world-class customer service. The best part is that the rent is not too expensive.
Freshworks is a global provider of SaaS software solutions that help companies get the most out of their software. Founded in Chennai, India, Freshworks is now a Nasdaq-listed company headquartered in San Mateo, California, USA. Girish Mathrubootham and Shan Krishnasamy founded the company in Chennai in 2010 and today offers a variety of product suites designed to exceed customer and employee expectations such as: B. Sales CRM software, recruiting tools and service software for customers.
Freshworks produces and distributes easy-to-use SaaS software and helps all of its customers achieve clear business results by focusing on meeting all types of businesses, large and small, and their growing needs. Freshdesk, Freshworks, Freshservice, Freshteam, Freshchat, Freshcaller and other products are available from the company.
The company claims to have already supported more than 50,000 large and small businesses around the world.
Freshworks is part of the business intelligence software industry and is currently based in California.The company employs more than 4,000 people across its locations and has already generated annual recurring revenue of more than $300 million (as of February 2021).
The company's creator was a Zoho Corporation employee. Girish discovered Zendesk upping their prices from 60% to 300% when reading an article on Hacker News about how Zendesk users were upset about it. He discovered a comment in which it was stated that there is a large market opening for someone to come in and take all of Zendesk's and eSupport's clients. It was like a slap in the face.
Girish was well aware of the potential in front of him, as well as the transformation that was taking place. He therefore reasoned that he should do something in the SaaS customer support sector.
The following weeks proved to be challenging. He was ecstatic about this new concept but kept it a secret. Mathrubootham discussed the matter with his friend Shan Krishnasamy, and they quickly agreed. They both left Zoho and collaborated with Vijay Shankar to launch Freshworks as Freshdesk with a staff of six individuals.
In 2010, the core trio quickly established a 700-square-foot warehouse in Chennai to launch their IT support company. This new firm not only began to transform the way customers connected with corporations via social media, but it also assisted enterprises in addressing customer complaints across several platforms.
It took around eight years of hard effort for the company's revenue to reach $100 million. Soon after, Freshdesk was rebranded to Freshworks, and its success enabled it establish its headquarters in the United States, bringing the company closer to the majority of its userbase.
Vijay Shankar, Shan Krishnasamy, and Girish Mathrubootham established Freshworks. In 2010, it was established in Chennai.
After working as a member of the technical staff at HCL Cisco ODC, Mathrubootham moved on to eForce as a senior software engineer and then AdventNet Inc. as a lead engineer and product manager.
Girish left the company after more than four years to take a directorship at Zoho Corporation, where he eventually became vice president of product management. Girish Mathrubootham worked with Zoho for more than five years before starting Freshworks in 2010.
Girish Mathrubootham, the CEO and founder of Freshworks, received $233.41 million in stock awards, one of the largest remuneration packages ever obtained by an Indian corporate leader in recent memory. Over the following seven years, the benefits will vest. In addition to his salary of $611,980 in 2021, Girish Mathrubootham will also receive an additional stock reward.
Shan Krishnasamy is also a co-founder of Freshworks. He, too, spent nearly 9 years as a Technical Architect at Zoho Corporation before co-founding Freshworks. Shan graduated from TPGIT and is now the Co-Founder and Chief Technology Officer of Freshworks
Mr. Vijay Shankar
Director of Solutions Engineering and Co-Founder of Freshworks is Vijay Shankar. He serves as the company's principal consultant for solutions. Having worked for the company since its founding, Vijay has experience building high-performance support teams from the ground up.
Before joining Zoho Corporation as a Pre Sales-Technical Consultant, Vijay worked as a Tech Support Engineer at HCL. After that, he worked for Millicent Technologies until he and the other two founders co-founded Freshworks.
Freshdesk presently employs around 4000 people.
Freshworks, as the name implies, is a "Fresh" helpdesk that develops a customer service management platform to assist businesses in improving the market experience by'refreshing business software,' as the company's tagline says.
In June 2017, Freshdesk underwent a rebranding as "Freshworks," and its product line continued to change.